8/29/19 - Day 12 - Right to Be Informed

Bellwork:

Take a look at the Too Good to be True Hall of Fame

• Do you agree that all of these are cases of fraud?
• Which of the above examples do you believe had the worst implications for consumers?

Objectives:

• Differentiate between deception and fraud
• Examine different selling practices used by companies

Agenda:

1. Review of Safety Agencies
2. Selling Practices- Wrong, Illegal, Both, or Neither?
• Kohl's Pricing Strategy
3. The Complaint Process
• Getting Your Problems Solved